FAQ's
   
 

Frequently asked questions from customers:

Q: Do I have to pay C&D Roofing for their help with my insurance claims?

A: NO! We will assist you with your claim from start to finish for FREE! We will come out and inspect your roof for hail damage for FREE! Call today and we will be happy to help you start your claims process.

Q: Should I call my insurance company before I call a roofing company?

A: In most cases it is wise to have us take a look at your roof first. We can make sure the roof is eligible for a claim before you call your insurance company. If there is damage, we will also be happy to meet your insurance adjuster and make sure the specifications of your claim are correct.

Q: What is depreciation and can I get it back?

A: Most residential policy claims have depreciation which is initially withheld. Many homeowners never have recoverable depreciation explained to them and as a result they end up paying their roofing contractors out of their own pocket, they will commonly miss out of thousands of dollars of their claim. After the work is completed, C&D Roofing will help you work with your insurance company. We will provide them with all the necessary paperwork which will usually allow you to get ALL of the depreciation refunded and consequently (besides your deductible) you will not need to pay for your roof out of your own pocket!

There are many small details and variables which apply to each specific claim. Call today and we’ll make sure you understand your individual claim fully before you call your insurance company.

Q: What if C&D Roofing’s quote is higher than the insurance company estimate?

A: While this rarely happens, if it does, we guarantee to install your roof per the insurance company specifications and pricing. In many cases, not only do we install your new roof for the insurance company price, but we are able to give you an upgrade for free!

Q. Do you charge a fee for estimates/quotes? 
A.  NO, our trained estimators provide free…no obligation estimates. 

Q. How long will it take to re-roof my house? 
A. Typically our crews are matched with jobs to complete a roof in 1 day.  Depending on weather (heat, cold, & rain) installation could take a couple of days.

Q. Once we request a quote or free estimate online or via phone, how soon will we hear from someone?
A. After we receive all of the information needed, you will be contacted in 1-2 business days to schedule an appointment.

Q.  What type of warranty do you provide on a new roof?
A.   5 Year warranty on labor. Manufacturer warranties vary on the type of roof you are having installed. Most manufacturer warranties are 25-30 year.

Q.   How can I tell if I have hail damage on my roof?
A.   A qualified contractor can examine your roof and determine if there is evidence of hail damage. C&D Roofing, are insurance loss specialists with years of experience in working with insurance companies.

Q. How much more is metal?                                                                                                                                              A. Depending on if you are removing your existing roof, and what it is you are removing metal roofing can be as much as double the cost of a mid grade asphalt composite. The reason for this is that the materials themselves are typically about twice as much, and the installation of a metal roof can be 3-4 times longer than an asphalt composite.

Q. You can’t get quality wood shakes like you used to…can you?

A. The answer is ABSOLUTELY! Actually the quality of the shakes today is far superior to what could be purchased 15-20 years ago.

Q.Roofing in the Winter?

A. The answer to the question is yes. However, it is crucial as to who you invite to perform the work on your home. Your most important decision in any contracting job is who you hire no matter what time of year it is.

The right contractor will design the job correctly, they will specify the correct materials, they will have the appropriately trained personnel assigned to the job, and they will do so with the weather in mind.

Q.
Tear off Vs. Roof Over?

A. It is allowed to install a roof over the top of an existing roof. By doing so the current owner of the building can save some money on the roofing project. However, Roofing over another roof does not provide the same quality of roof, or offer the same level of security that a roof installed when a complete removal was performed.

This is where people say, “Building code, and manufacturers allow it. It must be all right.” Let’s look how the code officials, and manufacturers look at roof over jobs.

When installing asphalt composite shingles most Building Codes allow for up to 2 layers of asphalt roofing on a structure. The code has nothing to do with shingle performance. It is written in regards to structure performance, and how much weight it can handle.

Manufacturers also prohibit roofing over an old roof. However if you read the fine print of any roofing manufacturer’s warranty you will find verbiage in their warranty exclusions that say “We will not warrant product failure if roof is installed over a substrate that is not smooth, flat, and clean.” This means that if anything under the roof causes the roof on top to fail, there is no warranty.

 Q.What is Ridge Vent?

A.Ridge venting is one of the many ways to vent a roof. Depending on your roof type, it may be the most efficient way. (Contact us for an evaluation of your roof)

Ridge venting works by cutting a continuous slot at the peak of your roof to provide a consistent area for air to exhaust from your attic space.

Some ridge vents are warranted against leaking, and failure for the duration of the roof. Many of the vents are the shingle over type. This means that the roofing material can cover the top of the vent and hide the fact that there is a vent there at all.

Q.
Why would I want ventilation in the Winter?

A. Ventilation is important year round. In the Summer, heat from the sun is running attic temperatures up to 120 degrees or more. This overwhelms the insulation on the attic floor and causes your home to heat up.

In the Winter the cold air from outside cools your attic space. Because of how efficiently we are sealing the walls of our home, heat and moisture generated in the fall, and winter months is carried by rising heat into the attic space. When warm air meets cool air in the attic moisture is created. Moisture is a conductor, and insulation is an insulator. If moisture infiltrates insulation, the insulator becomes a conductor. Thus compounding the problem of heat loss because now the insulation is not doing it’s job to hold heat in the home.

This is why ventilation is important all year long. Ventilation is doing it’s job when it is removing hot air in the Summer, and moist air in the Winter.

If you need a ventilation inspection, please contact us for a free evaluation